Cancellations: To best serve our clients and our staff, we require a minimum 24-hour notice via telephone to cancel or reschedule any appointment. If cancelled within that time frame there will be a 50% service charge. No shows and cancelations made within one hour of the service results in a 100% charge of the service booked. To ensure our cancellation policy is upheld, we require a credit card to book any appointment.  

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Guests: All clients should arrive to their appointment alone, unless you are accompanying a minor. If you have other children not receiving a service please make care arrangements. If you arrive with guests including children the appointment will be rescheduled and the cancelation fee applied. 

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Service Adjustments/Product Returns: Any services needing adjusting are welcome. Please call within 10 days of your service and let us know how we can help. If you need to return or exchange a product please do so within 30 days of purchase.